Ongoing Job
mySugr - Roche Diagnostics Spain (Sant Cugat del Valles)
Software QA
17/02/2025
- Software QA @ mySugr - Roche Diagnostics Spain (Sant Cugat del Valles)
Past experiences
Satispay (Milan)
Software QA Specialist
01/2021 - 07/2024
- Achieved a 98% bug-free rate on .NET business apps and reduced backend traffic by 75% through feature optimization.
- Tested mobile apps (Android, iOS), desktop apps (Windows, macOS, Linux), web dashboards, POS devices, and web plugins (Magento, WordPress, Prestashop, Shopware, Shopify), focusing on stability, reliability, usability, and security.
- Performed manual testing (Sanity, Smoke, Regression, Integration, E-2-E, Accessibility) and conducted REST API testing using Postman.
- Managed end-to-end testing and deployments for internal products, collaborating with backend and external developers for seamless integration
- Collaborated with cross-functional teams (BE, FE, PM, DevOps, UX/UI, Customer Care) to improve processes using Agile methodologies.
- Provided internal support for teams via Slack, Freshdesk, and Zendesk.
Teleperformance Portugal (Lisbon)
Customer Care Specialist
02/2019 - 01/2021
- Managed customer interactions, addressing both software and hardware device problems, particularly for IQOS product line.
- Managed Live Chat and Facebook interactions using Sprinklr, addressing both public and private inquiries to maintain high customer satisfaction.
- Managed customer-cases with Salesforce (Profile authentication, Device Replacement, Customer Reports)
- Extracted NPS, CES, and CSAT data from the database with the Supervisor to provide valuable insights for continuous improvement.
- Achieved and maintained a high level of customer satisfaction and engagement through efficient problem-solving and effective communication.
Courses
Javascript Training
6 months
2021
- Completed a 6-month intensive training program covering Javascript's Fundamentals.
Studies
Diploma
Computer Science and Telecommunications
09/2012 - 06/2017
Technical skills
JIRA Confluence
PHP
XML
HTML
SQL
Manual Testing
Tech Support
Postman
SCRUM Framework
AGILE Methodologies
REST API
Documentation Writing
Mobile Testing
Web Testing
Detail Oriented
Kibana (Backend Logs)
Languages
Italian (Native Speaker)
English(C1)
Spanish(B2)
Portuguese(A1)